Anti-Spam Policy

1. What We Mean by Spam

For purposes of this Policy, "spam" includes unsolicited, irrelevant, excessive, deceptive, or unauthorized electronic communications, including bulk email, fraudulent outreach, phishing, and automated messages sent without a valid legal or business basis.

2. Permission-Based Communications

eSetu expects all business communications associated with its operations to be based on consent, legitimate business engagement, prior relationship, or another valid basis permitted by applicable law. We do not support purchased lists, scraped addresses, or unclear consent mechanisms.

3. Prohibited Practices

The following practices are strictly prohibited:

• Sending unsolicited bulk messages or promotional emails.
• Using misleading subject lines, headers, sender identities, or domains.
• Harvesting or scraping email addresses from websites or directories.
• Sending communications without a lawful basis or appropriate permissions.
• Using eSetu infrastructure for phishing, malware distribution, or social engineering.

4. Sender Identification and Opt-Out Standards

Business communications should accurately identify the sender, clearly state the nature of the message when required, and include a practical mechanism for recipients to opt out of future non-essential communications.

5. Monitoring and Enforcement

We may monitor reports, logs, and security signals relating to abuse of our domains or systems. Where misuse is identified, we may suspend communications, block infrastructure access, remove content, terminate services, and escalate to law enforcement or regulators when appropriate.

6. Compliance Expectations

Users, vendors, partners, and any party communicating on behalf of eSetu are expected to comply with applicable anti-spam, privacy, cybersecurity, and consumer-protection laws in the jurisdictions relevant to the communication.

7. Reporting Suspected Spam

If you receive a message that appears to misuse eSetu branding, domains, or infrastructure, please report it to us with relevant headers, timestamps, screenshots, and other available evidence so our team can investigate promptly.